Privacy Policy

Effective Date: November 28, 2024

Last Updated: November 28, 2024

Welcome to Remedy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services to dispute medical bills on your behalf. Please read this policy carefully. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

a. Personal Information:

Identification Information: Name, address, email address, phone number, date of birth, Social Security number, and other similar information.
Financial Information: Bank account details, credit card information, and billing information necessary to process disputes.

b. Medical Information:

Details of medical bills, medical records, insurance information, and other related data necessary to dispute medical charges on your behalf.

c. Usage Information:

Information about how you use our website and services, such as your IP address, browser type, operating system, and browsing behavior.

d. Communication Information:

Records of your communications with us, including emails, phone calls, and chat transcripts.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you provide information through our website, mobile app, or other communication channels.
Automated Technologies: Through cookies, web beacons, and similar technologies to collect usage data.
Third-Party Sources: From your healthcare providers, insurance companies, and other authorized third parties as necessary to perform our services.

3. Use of Your Information

We use the information we collect for the following purposes:

To Provide Services: To dispute medical bills on your behalf and manage your account.
To Improve Our Services: To understand how our services are used and to develop new services.
Communication: To respond to your inquiries, send updates, and provide customer support.
Security and Compliance: To protect against fraud, ensure compliance with legal obligations, and enforce our terms of service.

4. Data Protection and Security

We prioritize the security of your personal information and implement the following measures:

Encryption: All personal data is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Controls: Access to your data is restricted to authorized personnel who need it to perform their job duties.
Regular Security Assessments: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
Data Minimization: We collect only the information necessary to provide our services.

5. Data Sharing and Disclosure

We respect your privacy and do not sell or share your personal data with third parties, except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and IT services. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, provided that the receiving party agrees to protect your information in accordance with this Privacy Policy.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain exceptions.
Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages.
Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to collect usage data. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website and services.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Remedy
Adam Novak Email: hello@remedymybill.com
Phone: (615) 975-4270

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with our policies and practices, please do not use our services.